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Returns and Exchanges

If you would like to return an item for a refund or an exchange please contact us by email (sales@purpleturtle.co.uk) or phone (01495 290935) for a Returns Number within two weeks. If this isn't practical because the item has been bought as a present or something similar, just let us know and we may be able to extend this period.

The item should be returned in the original retail packaging, complete with swing tags and labels, etc. A refund will then be issued to your payment card or PayPal account, assuming of course the item is still in an undamaged condition, suitable for resale.

You are responsible for the return postage and packaging, but if you exchange an item you won't be charged for the additional postage on the new parcel.

The address for returning parcels is as follows:

Purple Turtle, Unit 7 Rising Sun Industrial Estate, Blaina, Abertillery, NP13 3JW

If you do want to exchange an item but time is short it would be quicker to order the new item online and then return the unwanted item for a refund when time allows.